1. What kind of jewelry does Soulfeel Pakistan offer?
We offer a wide range of premium jewelry including personalized name necklaces, rings, bracelets, earrings, and customized products– all designed with love and crafted for lasting beauty.
2. Is your jewelry real silver or gold?
Yes! Most of our pieces are made with 925 Sterling Silver, or stainless steel, depending on the product. Product material is always mentioned in the description.
3. Can I customize my jewelry?
Absolutely! We specialize in customized name jewelry. You can add your name, initials, date of birth, or a special word to create a truly personal piece.
4. How long does it take to receive my order?
Customized orders usually take 5-7 working days for processing and 3-5 working days for delivery, depending on your location in Pakistan.
5. Do you deliver all over Pakistan?
Yes, we deliver to all major cities and towns across Pakistan through trusted courier services.
6. Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery for most orders. For personalized items, we may require a small advance.
7. What if I receive a damaged or incorrect product?
Please contact us within 48 hours of receiving the item with a picture, and we will replace or fix the issue at no extra cost.
8. Can I return or exchange my jewelry?
Since customized jewelry is made just for you, returns or exchanges are only possible in case of manufacturing defects or errors from our side.
